Warranty

Sleepthetic™ & ALYA™ Adjustable Bed Base Limited Warranty

Our limited warranty covers workmanship defects and product breakage in its normal intended use.

The warranty does not cover damage due to rough handling, accidental drops, tampering or product misuse. It also does not include any damage to the product related to electrical power other than that stated on the label (24V or 29V depending on the model). The warranty only covers products for the country where it has been purchased, it does not include another country where the product is shipped to. The warranty gives you specific legal rights, including consumer rights which varies from country to country. 

Our Adjustable Bed Base comes with a 10-year limited warranty and covers the below:

The warranty starts from the date of delivery.

7-Year Hassle Free Warranty

Your adjustable base is warranted by the manufacturer against defects in materials or workmanship for a period of seven (7) years from the date of purchase to the original Purchaser. During such time, the manufacturer will repair or replace, at no cost to the original Purchaser, any warranted part(s)* found to be defective by the manufacturer, in its sole discretion. This includes all pre-authorised labor and transportation costs incurred with the repair or replacement of any part found to be defective. 

10-Year Limited Warranty

8th to 10th years - customer to pay 80% of any charges to parts, labor, transport.

Notwithstanding the above, the manufacturer extends a 10-year warranty on mechanical base parts found to be defective on a limited basis as defined herein. Specifically, the manufacturer warrants that for a full 10 years from the commencement date of this warranty, any defect in the workmanship or the materials used shall be covered. For purposes of this 10-year warranty, it specifically excludes the cover, shroud, platform, legs, actuator lift motors, massage motors, control box, power supply, and all power supply cords. The purchaser shall pay 80% of the current Manufacturer Suggested Retail Price (MSRP) of the replacement part, or the entire adjustable base if deemed irreparable at the sole discretion of the manufacturer. The manufacturer’s liability shall be limited to the replacement of the defective part(s) ONLY with the purchaser responsible for all service, installation and freight costs for said part.

This limited warranty does not cover or apply:

• To any damage caused to the adjustable bed base by the purchaser;
• If there has been any unauthorized repair or replacement of the adjustable base or parts;
• If the adjustable base has been mishandled whether in transit or by other means, subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Owner's Manual, this limited warranty, and any other applicable document published or approved by Bedding Affairs Sdn Bhd;
• In relation to damage to mattresses, fabric, cables, electrical cords, or items supplied by dealers (also known as retailers or resellers);
• If there have been any unnecessary service calls, including costs for in-home setup calls solely for the purpose of educating the purchaser about the adjustable base and/or for finding an unsatisfactory power connection.

Bedding Accessories Limited Warranty

Bedding Affairs Limited Warranty only covers the original purchaser of the product, who remains in possession of said product at the time of a claim under the warranty. Our warranty applies to defects in materials and workmanship for Hotelier Prestigio, Cotton Pure, Palais Suite, Sleepthetic, ALYA, Sheets, Bed Linens, Pillow, Bolster, Protectors, Quilt/Duvet, Quilt Cover, Mattress Protector and is applicable for a period of 3 months from the date of purchase.

If during the warranty period, a product is found to be defective because of defects in materials or workmanship, Bedding Affairs will replace the product at no additional charge for the item. A customer must promptly provide notice in writing of a claim under this warranty in accordance with Bedding Affairs' terms and conditions no later than 14 days from the date of discovery of the defect. The customer shall be responsible for any shipping or other charges incurred in returning the product and delivery of any replacement. Defective products must be returned, along with the product invoice, prepaid to Bedding Affairs at the address below. Bedding Affairs does not provide warranty with respect to the natural settling of filling material for any product. A warranty will become void if a product shows signs of careless handling or if the product is ripped or torn. All products must be opened, installed, and cleaned in accordance with care and use instructions included with the product upon delivery in order for this warranty to apply. Any implied warranty will only apply for the duration of 3 months from the date of purchase. Bedding Affairs will not be liable for any incidental or consequential damages whether such damages are claimed on account of the breach of warranty, breach of contract, negligence or strict/product liability without limitation, damage to property other than the product or economic losses. 

MattX™ Mattress Limited Warranty

The MattX Mattress Limited Warranty extends only to the original purchaser of a mattress who remains in possession of said product at the time of a claim under the warranty. This warranty applies to defects in materials and workmanship for MattX Mattresses and extends for a period of 10 years from the date of purchase of a new mattress.

The conditions of the warranty are as follows: (i) the warranty is not transferable and can only be claimed by the original purchaser of a mattress who remains in possession of said mattress at the time of a claim under the warranty; (ii) the customer must have purchased the mattress from www.beddingaffairs.com or an authorised Bedding Affairs dealer;  (iii) the defects shown must be related to materials or workmanship of the product purchased; (iv) the defects must not have resulted from use of the mattress outside its intended purpose or from normal wear and tear and proper handling; for example:

(a) a visible indentation or sag greater than one (1) inch in the foam material, meaning an indentation that is visible when no weight is applied to the top of the Product.; (b) any physical flaw in the foam material that causes it to split or crack; or (c) any manufacturing defect in the mattress cover such as fabric tearing or stitching unraveling;

(v) all mattresses must be opened, installed, and cleaned in accordance with the care and use instructions included with the mattress upon delivery; (vi) any repair or replacement will not extend beyond the original period of limited warranty, nor will it constitute the beginning of a new limited warranty period; and (vii) the customer must advise Bedding Affairs Customer Service of its warranty claim by email at askme@beddingaffairs.com and provide the information required under these terms and conditions.

Under the limited warranty conditions of the MattX mattress, Bedding Affairs will assume responsibility for the repair or replacement of the mattress or its material components (e.g., the mattress cover). Bedding Affairs reserves sole and complete discretion between repairing or replacing a mattress. In the case of a manufacturing defect in the mattress cover, Bedding Affairs reserves the right to choose to repair or replace the mattress cover rather than replace the entire mattress. In the event Bedding Affairs chooses to replace the mattress cover, it will do so by replacing it with the current style of cover available, which may be of a different color or material than the original defective cover.

In the event Bedding Affairs determines that the MattX mattress limited warranty applies and chooses to replace a mattress, the replacement shall be provided only with the customer’s compliance with the following terms: If the warranty claim is made within the first two (2) years of the date of delivery of the mattress, Bedding Affairs will replace the mattress without charge for the mattress to the customer. If the warranty claim is made any time after two (2) years up to and including five (5) years from the date of delivery of the mattress, the prorated replacement charge to the customer is 30% of the original price paid for the mattress. If the warranty claim is made any time after five (5) years up to and including eight (8) years from the date of delivery of the mattress, the prorated replacement charge to the customer is 50% of the original price paid. If the warranty claim is made any time after eight (8) years up to and including ten (10) years from the date of delivery of the mattress, the prorated replacement charge to the customer is 75% of the original price paid.

Under conditions where the replacement of a product is in compliance with the terms of this warranty, a customer may elect to upgrade to a more expensive product by paying the difference between the pro-rated cost of the original product being replaced and the pro-rated cost of the upgraded product, plus the cost of any related additional sleep system pieces included not being replaced as part of the upgraded warranty exchange.

The customer shall be responsible for any shipping or other charges incurred in returning the product and delivery of any replacement. Defective mattresses, along with any other products received as part of the mattress purchase and included in the mattress purchase price, must be returned, along with the product invoice, prepaid to Bedding Affairs via bank transfer or credit card payment option.

Warranty Exclusions

This warranty does not apply to changes to the mattress caused by, or the result of, normal wear and tear, or changes caused by, or resulting from, circumstances or uses that go beyond the intended use of a mattress, namely, reclining and sleeping.

Every MattX Mattress is crafted individually. Some degree of variation of the finished product is an inherent part of that product and is to be expected. Imperfections that do not prevent ordinary use and enjoyment of the product are not considered to be defects. For example, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These conditions and any other conditions of a similar nature are not considered defects for which customers can seek any remedy under the warranties described herein.

MattX mattresses are designed to work on a firm, solid-surface, on a bed base (e.g., a frame or platform) that is structurally capable of supporting the weight of the mattress and user upon it. This warranty does not cover the product if its use is in a manner incompatible with the use for which the design was intended. The MattX Mattress is intended to be used on a foundation with a center support that has at least 6 support legs in the case of a Super King, King and Queen or with 4 support legs for Super Single and Single mattresses. For Super King, King and Queen slatted-style bed frames or bed base, it is incumbent upon the customer to ensure the frame utilized offers ample structural support for the mattress and foundation in view of the particular slatted-style frame.

This warranty specifically excludes: (a) minor imperfections and cosmetic flaws; (b) normal wear and tear; (c) tears, stains, soiling, burns, and discoloration that occur over time; (d) dampness or mold; (e) individual or personalized preferences relating to firmness, texture, comfort, etc.; (f) normal body impressions not greater than 1” in the mattress as measured below the quilt level. The settling of quilt fibers is to be expected and is not considered a defect; (g) individual or personalized allergies and sensitivities; (h) naturally occurring cotton or foam aromas; (i) a normal increase in softness of the MattX and foam pressure-relieving material which does not affect the pressure-relieving qualities of the mattress.

In addition, this warranty does not cover conditions resulting from abusive handling, misuse, or neglect. Accordingly, the following circumstances, if discovered upon inspection, will render the warranty void: (a) any unsanitary condition; (b) burns; (c) use of the mattress on an improper or non-suitable bed frame; (d) physical abuse to the product; (e) any attempt to clean the product in an inappropriate manner; and (f) improper storage of the product, including but not limited to: storage in a damp location(s), the presence or evidence of insects or rodents, or damage from any other unprotected storage area(s); (g) purchase from resellers who are not authorized retailers.

ALYA™ Elderly Lift Up Armchair Limited Warranty

Bedding Affairs provides warranty for our bed base products for a period of one year from the date of purchase. Our limited warranty covers workmanship defects and product breakage in its normal intended use. The warranty does not cover damage due to rough handling, accidental drops, tampering or product misuse. It also does not include any damage to the product related to electrical power other than that stated on the label (depending on the model). The warranty only covers products for the country where it has been purchased, it does not include another country where the product is shipped to. The warranty gives you specific legal rights, including consumer rights which varies from country to country.

Our ALYA™ Elderly Lift Up Armchair comes with a 10-year limited warranty and covers the below:The warranty starts from the date of delivery.

2-Year Hassle Free Warranty

Your ALYA™ Elderly Lift Up Armchair is warranted by the manufacturer against defects in materials or workmanship for a period of two years from the date of purchase to the original Purchaser. During such time, the manufacturer will repair or replace, at no cost to the original Purchaser, any warranted part(s)* found to be defective by the manufacturer, in its sole discretion. This includes all pre-authorised labor and transportation costs incurred with the repair or replacement of any part found to be defective.

5-Year Warranty on Parts

During year 3 through 5 from the original purchase date, the manufacturer will replace any part on the ALYA™ Elderly Lift Up Armchair found to be defective by the manufacturer, to the original Purchaser. The manufacturer’s liability is limited to the replacement of the defective electrical/mechanical part(s)* ONLY with the Purchaser responsible for all service, installation, and transportation cost of said part(s).

10-Year Limited Warranty

6th to 10th years - customer to pay 80% of any charges to parts, labor, transport. Notwithstanding the above, the manufacturer extends a 10-year warranty on mechanical base parts found to be defective on a limited basis as defined herein. Specifically, the manufacturer warrants that for a full 10 years from the commencement date of this warranty, any defect in the workmanship or the materials used shall be covered. For purposes of this 10-year warranty, it specifically excludes the cover, shroud, wheels, actuator lift motors, controller, power supply, and all power supply cords. The purchaser shall pay 80% of the current Manufacturer Suggested Retail Price (MSRP) of the replacement part, or the entire ALYA™ Elderly Lift Up Armchair if deemed irreparable at the sole discretion of the manufacturer. The manufacturer’s liability shall be limited to the replacement of the defective part(s) ONLY with the purchaser responsible for all service, installation and freight costs for said part.

This limited warranty does not cover or apply:

To any damage caused to the ALYA™ Elderly Lift Up Armchair by the purchaser; If there has been any unauthorised repair or replacement of the ALYA™ Elderly Lift Up Armchair or parts; If the Elderly Lift Up Armchair has been mishandled whether in transit or by other means, subjected to physical or electrical abuse or misuse, or otherwise operated in any way inconsistent with the operation and maintenance procedures outlined in the Owner's Manual, this limited warranty, and any other applicable document published or approved by Bedding Affairs Sdn. Bhd.; In relation to damage to cushion, fabric, cables, electrical cords, or items supplied by dealers (also known as retailers or resellers); If there have been any unnecessary service calls, including costs for in-home setup calls solely for the purpose of educating the purchaser about the adjustable base and/or for finding an unsatisfactory power connection.